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FMLA & Absence
SunWorks Business Process Overview Ep 3 - Eligibility Decisions
Eligibility is one of those words used all the time, but could mean different things to different people (inconceivable, I know...
Mar-19-2021
SunWorks Business Process Overview Ep 2 - Online & AES
Submitting an Absence Case via Sun Life's portal is for anyone who prefers texting rather than calling (we all know people like...
Mar-12-2021
SunWorks Business Process Overview Ep 1 - Telephonic Intake
Welcome to the Business Process Overview (BPO) series! The initiation of a leave is the beginning of the Absence story and M...
Mar-05-2021
OnBoarding Guide Overview
During this Implementation focused session we review the Onboarding Guide, Welcome Kit and Project Plan
Mar-03-2021
Absence in QPS
Aaron Lipman and Jaimison Cranmer review the Absence rating tool and QPS screens for Implementation and National Account Contra...
Feb-25-2021
SunWorks Telephonic
Feb-09-2021
SunWorks Telephonic Mock After Call Work
Feb-08-2021
SunWorks Telephonic Mock Call
Feb-08-2021
FMLA_ADA Regulation
This session covers FMLA and ADA regulations and is delivered the the Implementation Managers
Feb-04-2021
Absence_ADA_Implementation Training 2_1_21
During this kick-off training session we focus on the Absence and ADA offering as well as underwriting guidelines. Expectation...
Feb-01-2021
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