eClips

This brief video will demonstrate how you can download and listen to your own calls in Verint. There are 2 ways to do this a...

In this video you will be guided through the steps to complete a full surrender in Lifeware. All details used in the example ar...

In this video you will preview how to run a basic AR (Annual Report) for a policy in Lifeware. NOTE: In this example, the AR re...

In this video you will see how to run a basic CSV (Current Statement of Value) for a policy in Lifeware. Please always remember...

This video outlines how to review and process a loan in Lifeware for QC purposes. NOTE: Step 20 outlined in the procedure to co...

This video outlines visually how to process a loan in Lifeware. Please note the video does not show entering AROW Thread ID, Re...

This video provides an overview of the Lifeware Admin platform. Lifeware is a vendor provided solution used by the Sun Life Int...

This video provides an overview of the Broker Portal features available on the Lifeware platform as of July 2020. Lifeware is a...

This quick videos demonstrating how to read email and read original work items from the Supervisor Tab

This quick video demonstrates how to use Advanced Sort in AROW InBasket